Spotify
at Sutherland
8,000+ conversations, each a chance to make a listener’s day a little better.
96% CSAT01 / HELLO, I’M NEIL
I help people
feel at home
in complex things.
Customer success professional, community builder, and lifelong student of what makes people stay.
Based in ManilaWorking globally
Manila, 2025
I’m drawn to the moments when uncertainty becomes clarity. Making products, processes, and communities easier to belong to is the thread through my work.
02
THE WORK
From listening closely
to moving things forward.
My career began in global support at Spotify and grew into customer success at ClickUp, always at the intersection of people, product, and possibility.
Spotify
ClickUp
Fewer conversations, with more room for solutions, product use, and account context.
Customer SuccessGood work
is shared work.
is shared work.
03 / THE PEOPLE
Care is a
team sport.
I make space for people to be seen, whether that means an at-risk customer, a teammate with a question, or a community finding its voice.
Let’s connect ↘BY THE NUMBERS
8K+
Spotify customer conversations
96%
Spotify customer satisfaction
4
APAC, EMEA, LATAM, and AMER
Product conversations can reveal what an account needs next.
04 / NEXT CHAPTER